SaferNow Customer Privacy Notice

Registered name: SAFER:NOW LTD

We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.

This privacy notice tells you what to expect us to do with your personal information.

  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • Who we share information with

  • How to complain

Contact Details

Email
info@safernowcyp.com

What Information We Collect, Use, and Why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Payment details (including card or bank information for transfers and direct debits)

  • Website user information (including user journeys and cookie tracking)

  • Photographs or video recordings

  • Records of meetings and decisions

  • Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Recorded images, such as photos or videos

  • IP addresses

  • Website and app user journey information

  • Records of consent, where appropriate

We collect or use the following information for research or archiving purposes:

  • Names and contact details

  • Addresses

  • Recorded images, such as photos or videos

  • IP addresses

  • Website and app user journey information

  • Personal information used for administration of research

  • Personal information used for the purpose of research

  • Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

  • Name

  • Contact information

  • Health and safety information

  • Safeguarding information

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Witness statements and contact details

  • Relevant information from previous investigations

  • Information relating to health and safety

  • Correspondence

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • To deliver and improve our services safely and effectively, including managing participant and staff wellbeing, safeguarding, training, and programme administration, while ensuring compliance with legal and regulatory requirements.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • To keep participants, partners, and stakeholders informed about our services, programmes, events, and organisational updates, in a way that is relevant, helpful, and does not override individuals’ privacy rights or expectations.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • To monitor, evaluate, and improve our services, collect feedback, and report on programme outcomes, as well as to contribute to knowledge and best practice within our sector, while handling personal data responsibly and minimizing any risk to individuals’ privacy.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for legal requirements are:

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • To respond to queries, complaints, and claims in a fair and effective manner, ensuring issues are resolved, services are improved, and individuals’ concerns are addressed while handling personal data responsibly and protecting privacy.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where We Get Personal Information From

  • Directly from you

  • Legal and judicial sector organisations

  • Schools, colleges, universities or other education organisations

  • Councils and other public sector organisations

  • Third parties:

  • We may receive personal information from partner organisations, funders, or commissioners (such as the Police and Crime Commissioner), referring agencies, and other service providers who work with us to deliver programmes and support participants safely and effectively.

How Long We Keep Information

Your personal information will not be kept by us for longer than needed. We will only keep hold of your personal information for as long as we have legitimate interest to do so. If we no longer have legitimate interest, or you have put in a request for us to delete your data, please allow us one calendar month to fully delete your data. If you would like to access the data we have on you or request we delete it, please contact us via info@safernowcyp.com.

Please note: we are legally required to keep some personal data to meet legal requirements. We may be asked to keep records for longer periods, or be told that legally we must not delete some records.

Who We Share Information With

Data processors

Cloud-based IT and software service providers, including email, CRM, and programme management systems, processing personal data on our behalf.

This data processor does the following activities for us: They securely store and manage participant, staff, and volunteer data, run IT systems, manage CRM records, and send official communications on our behalf.

Others we share personal information with

  • Organisations we need to share information with for safeguarding reasons

  • Professional or legal advisors

  • Relevant regulatory authorities

  • External auditors or inspectors

  • Organisations we are legally obliged to share personal information with

  • Emergency services

  • Other relevant third parties:

  • We share information with partners, funders, commissioners, and referring agencies to deliver services and meet safeguarding requirements.

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last Updated

Friday 12th September 2025.